Customer Service Specialist

Are you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced, innovative environment? Look no further! We are seeking talented individuals like you to join our dynamic team as Customer Services Experts at our prestigious FinTech company!

• Current or recent Customer Service experience with a passion for providing top-tier customer service & support
• Background in asset finance or related financial services is advantageous
• Basic salary £25k - £27k DOE + competitive salary and benefits package
• Chester - office based role
• Customer Service, Customer Support, FinTech, Financial Services, Banking, Lending, Regulatory Policies, Asset Finance

Customer Service Specialist Overview:

• Play a pivotal role in ensuring a seamless experience for our clients
• Manage the onboarding process for new asset finance clients
• Act as the primary point of contact for customer inquiries and provide exemplary customer service
• Collaborate with internal teams to ensure smooth and efficient processes
• Maintain accurate records and documentation related to customer interactions
• Undertake personal identity checks, plus Fraud and PEP checks where appropriate
• Undertake business credit and verification checks

Customer Service Specialist Benefits:

• Be part of a forward-thinking FinTech company driving innovation in finance
• Competitive salary and benefits package
• Opportunity for professional growth and development
• Collaborative and inclusive work culture in our Chester office

Customer Service Specialist Requirements:

• Exceptional customer service skills with a strong focus on client satisfaction
• Previous experience in asset finance or a related financial services field is advantageous
• Excellent communication and interpersonal abilities
• Detail-oriented with strong organizational skills
• Ability to thrive in a fast-paced, dynamic environment

Ready to embark on an exciting career journey with a leading FinTech company? Apply now and become a valued member of our customer services team. Together, let's shape the future of financial services and make a difference in people's lives!

What happens next?

Please either apply by clicking online or emailing me directly to . For further information please call me on or . I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me or connect with me on LinkedIn. I look forward to hearing from you.